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Office: 360-933-4892 | Fax: 360-933-1197

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Privacy Policy

Infusion Solutions Inc. 

Notice of Privacy Practices & Website Privacy Policy 
Effective Date: February 2024 

This comprehensive notice describes the privacy practices of Infusion Solutions Inc. (“we,” “our,” or “us”), including how we collect, use, and disclose your information both online (via our website) and offline (in the course of providing health care services). It explains your rights regarding your information and our responsibilities to protect it. 

Contact Information 

If you have questions or need more information about this notice, or wish to exercise any of your rights, please contact: 

Compliance/Security/Privacy (CSP) Officer 
Infusion Solutions Inc. 
Phone: 360-933-4892 | Toll-Free: (888) 960-1873 
Address: 477 W Horton Road, Bellingham, WA 98226 

1. Our Commitment to Your Privacy 

At Infusion Solutions Inc., one of our top priorities is protecting your privacy—both your health information as a patient, and any personal information you share with us online. 

We are required by law to maintain the privacy of your health information, provide you with this notice of our legal duties and privacy practices, and follow the terms of the notice currently in effect. 

2. Scope of This Notice 

This notice applies to: 

  • Health Information (Protected Health Information, or PHI) we collect and maintain in the course of providing you with health care services. 

It applies to all Infusion Solutions employees, staff, contractors, business associates, and other office personnel. It also applies to health care providers you consult with by telephone when your regular Infusion Solutions provider is unavailable. 

3. Consent 

By using our website, you consent to this Privacy Policy and agree to its terms. You may revoke your consent for certain uses at any time by submitting a written request. Revocation will apply to future uses and may affect our ability to continue providing certain services. 

4. Your Rights Regarding Your Health Information 

You have the right to: 

  • Get a copy of your paper or electronic medical record. 
  • Correct your medical record if you believe it is incorrect or incomplete. 
  • Request confidential communication, such as specifying phone numbers or addresses for contact. 
  • Ask us to limit what we use or share. 
  • Get a list (accounting) of disclosures we’ve made of your health information, except for treatment, payment, and health care operations. 
  • Get a paper copy of this notice at any time. 
  • Choose someone to act for you if you have given them medical power of attorney or if they are your legal guardian. 
  • File a complaint if you believe your privacy rights have been violated. 

To exercise these rights, contact our CSP Officer using the information above. 

5. How We May Use and Disclose Your Health Information 

We typically use or share your health information for: 

Treatment 

To provide medical services to you and coordinate your care with other providers. 
Example: Sharing with a specialist treating you. 

Payment 

To bill and collect payment from you, your insurance company, or a third party. 
Example: Sending your health plan information to obtain reimbursement or prior approval. 

Health Care Operations 

For internal operations, quality assessment, staff performance reviews, accreditation, and administrative activities that improve your care. 
Example: Reviewing care quality to improve services. 

Communications 

We will not use your health information for marketing or promotional purposes without your prior written authorization. 

Consent 

You may revoke your consent at any time in writing. Revocation applies only to future disclosures. 

6. Special Situations 

We may use or disclose your health information without your permission as required or permitted by law, including: 

  • Averting a serious threat to health or safety. 
  • When required by law. 
  • For approved research purposes. 
  • For organ and tissue donation. 
  • For military, veterans, or national security purposes. 
  • For workers’ compensation. 
  • For public health activities (e.g., preventing disease, reporting abuse or adverse reactions). 
  • For health oversight activities (e.g., audits, inspections). 
  • For lawsuits and disputes (in response to court orders or subpoenas). 
  • For law enforcement purposes. 
  • For coroners, medical examiners, and funeral directors. 
  • In a de-identified format. 
  • To family and friends involved in your care (with your permission or authorized consent). 

Other Uses and Disclosures: 
We will not use or disclose your health information for any purpose not covered by this notice without your written authorization. You may revoke an authorization at any time in writing, which will apply to future uses only. 

Special Authorization: Required for certain sensitive information such as HIV status, substance abuse treatment, or mental health records. 

7. Our Duties 

  • We are required by law to maintain the privacy and security of your protected health information. 
  • We will promptly notify you if a breach occurs that may have compromised your information. 
  • We must follow the terms of this notice and provide you with a copy of it. 
  • We will not use or share your information other than as described here unless you give us written permission. You may revoke permission at any time. 

8. Your Rights Regarding Website and Online Privacy 

When you visit our website, we may collect: 

  • Contact Information (name, email, phone) you provide voluntarily through forms or emails. 
  • Free Consultation Registration data (name, company name, address, email, phone). 
  • Log Files: IP addresses, browser type, ISP, timestamps, referring/exit pages, clicks—for analyzing trends and administering the site. 
  • Cookies and Similar Technologies: To improve your experience. You can disable cookies in your browser settings. 

How We Use Online Information 

  • Provide, operate, and maintain our website. 
  • Improve and personalize your experience. 
  • Analyze website usage. 
  • Communicate with you, including responding to inquiries and sending updates or marketing (only with your consent). 
  • Prevent fraud. 

Third-Party Services and Advertising 

Our website may contain links to other sites. We are not responsible for their privacy practices. 

We do not sell your personal information. We do not allow third-party advertisers to access your personal information. 

9. Your Online Privacy Rights  

If you are a California resident or located in the EU, you may have these rights: 

  • Right to know what personal data we collect and how we use it. 
  • Right to access your personal data. 
  • Right to request deletion of your personal data. 
  • Right to object or restrict certain uses. 
  • Right to data portability. 

To exercise these rights, contact our CSP Officer. We will respond within the time required by law. 

10. Changes to the Terms of This Notice 

We reserve the right to change the terms of this notice at any time. Changes will apply to all health information we maintain. If we make significant changes, we will: 

  • Post the updated notice on our website. 
  • Provide it in our offices or upon request. 

11. Filing a Complaint 

If you believe your privacy rights have been violated, you can file a complaint: 

With Us: 
Compliance/Security/Privacy (CSP) Officer 
Phone: 360-933-4892 | Toll-Free: (888) 960-1873 
Address: 477 W Horton Road, Bellingham, WA 98226 

Or with the U.S. Department of Health and Human Services Office for Civil Rights: 

  • By mail: 200 Independence Avenue, S.W., Washington, D.C. 20201 
  • By phone: 1-877-696-6775 

We will not retaliate against you for filing a complaint. 

12. Special Notes 

  • We will never share any HIV, substance abuse treatment, or mental health records without your written permission when required by law. 
  • Washington State law may provide additional protections for certain types of health information. 
  • You can request a paper copy of this notice at any time, even if you agreed to receive it electronically. 

13. Effective Date 

February 2024 

This notice is designed to comply with applicable U.S. law, including the Health Insurance Portability and Accountability Act (HIPAA), the California Consumer Privacy Act (CCPA), and the EU General Data Protection Regulation (GDPR) where applicable. 

Notice of Privacy PracticesDownload