Archive for Company News

Infusion Solutions Hires a New Nurse

Infusion Solutions is proud to announce the hiring of another full time infusion nurse. Welcome Carrie!

Carrie comes to us via a variety of stops. Her father’s job moved the family quite frequently, with stops in Cedar Rapids, Fargo, and St. Louis, where she ultimately graduated from high school. She remained in Missouri to pursue a degree in Biology at the University of Missouri, but then switched lanes late in her college career to pursue nursing. She was awarded a BSN from St. Louis University, and thus her nursing career was born.

Her first RN work was hospital-based, spending seven years each in both the orthopedic wing and the special care nursery. Looking for change, she tried a stint with Express Scripts doing home infusion, and found that she really enjoyed it. It was at this time that her husband (also a nurse) took a travelling position that brought them to northwest for what was to be a one-year visit. But Bellingham worked it’s magic, and now the family is here to stay, to work and to play in the bounty that is Whatcom County. Carrie was looking to get back into home infusion, and we needed a high-quality, skilled RN with diverse experiences–so it made perfect sense to bring her on board! She values working for a small, independent organization such as Infusion Solutions.

When not at work, she and her husband (and their two dogs) spend their time hiking, kayaking, and generally exploring all there is to offer here. Reggae is her musical jam, but she also fancies a trip to Ireland soon. The weather is nicer in Jamaica, but either choice is great!

Welcome Carrie, we are glad you are with us!

Infusion Solutions Featured in Whatcom Talk

Infusion Solutions was recently featured in Whatcom Talk, a local news organization and media outlet based in Bellingham, WA. They are part of a larger “talk” network that spans numerous counties in Western Washington and beyond. Given the polarizing and acerbic nature of most news feeds today, we really value Whatcom Talk’s focus on what is positive and good about the community in which we live. It is a site worth supporting!

Check out the article on Whatcom Talk’s site here:

And for those who would rather read the article, here it is:

As Washington State’s only independently-owned home infusion service, Infusion Solutions has a reputation for always saying “yes” to their patients and referral sources alike. “We have consistently done the right thing,” says Infusion Solutions’ Account Manager Chuck Loos. Indeed, their mission statement puts patients first, and they always strive to meet their unique individual needs.

The onsite specialty pharmacy provides additional services such as compounding prescriptions for other facilities as well as patients of Infusion Solutions. Photo courtesy: Infusion Solutions.

While infusions may not generally be at the forefront of people’s minds until they find themselves in need of services, it is important to know what options are available. Infusion Solutions provides infusions of all kinds including IV antibiotics, TPN, enteral nutrition, hydration, chemotherapy and more. They also infuse specialty medications such as Remicade, IVIG and Tysabri, and offer travel consultations and vaccines.

The home infusion industry is a solution for many patients with a variety of ailments which allows them to remain in a comfortable setting. The objective is to keep people out of more expensive sites of care, such as nursing homes and hospitals, and home in a warm and familiar environment.

Rowena Birnel RPh, owner and operator of Infusion Solutions, decided to take her extensive fourteen-year knowledge of the home infusion industry and open a new location after leaving a large national home infusion company. She opened Infusion Solutions in 2010 with only five employees. They now have 27 employees and see patients in Whatcom, Skagit, Island, San Juan, Shohomish and even northern King counties.

Conveniently located just off Meridian in Bellingham, Infusion Solutions provides a comfortable setting for patients receiving infusions. Photo courtesy: Infusion Solutions.

Their facility on Prince Street just off Meridian in Bellingham boasts large, comfy chairs with amenities such as movies, television, free Wi-Fi and blankets. Comfort is key for those patients who come to the facility for their infusions, often staying as long as six hours depending on the type of infusions they are receiving.

Currently, the Infusion Solutions clinical team consists of four pharmacists, 11 RNs, eight pharmacy technicians and one registered dietitian. They are truly collaborative advocates of their patients, meeting daily to discuss the optimal way to provide care for each patient they serve.

“How we go about our business is what differentiates us,” says Loos. “We are constantly and consistently patient-focused. When you call our office, you get a live person. Our team interacts with each other and are always looking for what could be improved or done better. That’s what makes us different.”

Comfy chairs and warm interactions are just part of the extraordinary service provided by Infusion Solutions. Photo courtesy: Infusion Solutions.

Loos explains that the patients are an integral part of the home infusion process. Patients and caregivers are taught the modalities needed to self- administer the infusions at home. Once that initial teaching and training is complete, the patients are seen weekly for lab draws, dressing changes and full RN assessments. While the staff may not see their patients every day, they interact often and are on call twenty-hours a day, seven days a week.

From a five-week old to a 102-year old, patients’ needs vary as much as their difference in years. “We’ve seen some young mothers through some pretty challenging pregnancies,” says Loos as he compassionately describes the types of patients they are fortunate to serve.

As an accredited specialty pharmacy, Infusion Solutions is able to further meet the needs of patients living outside their local service territory. “We’re able to compound the drugs in our pharmacy and ship them,” explains Loos, who says they currently ship as far as Eastern Washington and northern Idaho. They coordinate with nursing agencies in those locations to fulfill the administration side of the home infusion process.

With high ratings from clients, the team at Infusion Solutions is incredibly patient focused. Photo courtesy: Infusion Solutions.

Infusion Solutions has proven that they meet and exceed patient expectations when it comes to high quality service. “Of all of the [customer] surveys collected, not one said they wouldn’t come back or refer us to friends and family,” says Loos. “We have gotten some amazing thank you cards from people we have helped through some really tough times.”

That compassion and caring is apparent in Infusion Solutions‘ commitment to the community. Each year the company supports various sports teams and tournaments, senior events and more, including productions at Mount Baker Theatre.

While you may not be thinking about infusions today, it is good to know you have a choice in care when and if the time comes. Thanks to Infusion Solutions, you or your loved one will have the best options in home infusion care.


Amyotrophic Lateral Sclerosis (ALS), also known as Lou Gehrig’s disease, is an unfortunate condition that causes the death of neurons which control voluntary muscles. ALS patients decline over time and at varying rates, but all have similar constellation of symptoms, including stiff muscles, twitching, weakness, and a decrease in muscle mass. All of this contributes to difficulties in speaking, swallowing, and eventually even breathing. Once diagnosed, the prognosis is poor; most patients have a life expectancy of 3-5 years.

For patients and families living with ALS, this can be a harrowing experience, amplified by the relative lack of available medical help. There are no “cures”, and there has not been a new drug introduced in the marketplace for ALS patients in the past 20 years. However, in August of this year the FDA approved Radicava (MTPA Pharmaceuticals) for the treatment of ALS, and it has shown to be effective in slowing the rate of disease progression by about 33%. This is a meaningful change in the quality of life for ALS patients and their families.

Radicava is administered via infusion. The first cycle consists of 14 consecutive days followed by 14 days off. All cycles thereafter consist of 10 infusions over a 14 day period, followed by 14 days of rest.

Radicava’s distribution is limited to a network of approved facilities, and Infusion Solutions has been approved as a site of care for Radicava patients. Currently, all of our Radicava patients are coming into our infusion center in Bellingham to receive their therapy. We are working with the manufacturer to determine if these infusions can eventually be transferred to the home settings, and if so, perhaps patients and caregivers can be trained to administer them. We will receive formal training in November regarding these questions–stay tuned.

If you or anyone you know would like more information about Radicava or Infusion Solutions, please call our office at 360-933-4892. Our expert staff can help get you going in the right direction



Some Infusion Providers Now Taking Medicare Patients on a Case-by-Case basis

The recent passage of the 21st Century Cures Act has placed some very real constraints on home infusion providers caring for Medicare patients. The Act severely slashed reimbursement rates for certain therapies, prompting some infusion providers to stop taking Medicare patients, or do so on a limited basis. It is a very real issue and puts patients at risk.

Infusion Solutions has always done whatever we can to accept Medicare patients and provide them with exceptional care. Some are forced to pay out-of-pocket costs, but find that it is worth the money spent to be at home where they belong.  We will continue to service the Medicare population to the best of our ability, and offer them the lowest possible rates to help make home infusion a viable option.

Here is a link to a blogpost which flushes out the rationale of some providers to stop taking Medicare: .


The mandate of medical reform is clear: providers are tasked with providing better outcomes for patients at lower costs, all while maintaining a high degree of patient satisfaction. Home infusion companies are ideally suited to meet all three of these medical reform measures.

At Infusion Solutions, we proudly share our outcomes data and patient feedback with the public. We have been tracking our progress since our inception in 2010, and continually strive to improve our workflow to exceed our key benchmarks. The results printed below are not the only indicators that we track, but are the standardized indicators that are deemed most important by our industry, our referral partners, and the payers that we contract with to provide care. We are especially proud of our patient satisfaction data, as it is our mission to improve the lives of the patients we serve.

Sharing these outcomes is important for several reasons. First, it allows patients to make educated decisions related to the care that they receive. Second, it gives our referral partners the data they need to continue to trust in our ability to serve their population. And last, it allows the payers to see the value in home infusion, and thus continue to cover these services for their beneficiaries.

The onus is on each agency providing medical care to track and monitor standardized outcomes that matter across the entire spectrum of care. Infusion Solutions is committed to this task and will continue to make these data available for anyone who has an interest in our work. Collaboratively, we seek to do our part to improve patient care across the entire continuum.


Patient Satisfaction (n=175), based on willingness to refer Infusion Solutions to family or friends

Overall patient satisfaction of 97%

Overall Referral Source Satisfaction (n=66), based on our customer service rating scale from 0-5

Average score of 4.84 out of 5

Access Device Occlusions requiring alteplase or de-clotting therapy

Goal <5 – Met

per 1000 catheter days


Confirmed Access Device Related Blood Stream Infections

Goal <1 – Met

per 1000 catheter days


Unplanned Hospitalizations related to diagnosis or infusion therapy

Goal < 2 – Met

per 1000 census days





Today is Leap Day, which only comes upon us every 4 years. The odds of being born on Leap Day are 1 in 1,461, which is about 4 million people worldwide…a pretty small group, considering.

But today is also Rare Disease Day, which is celebrated on the last day of February each year. By definition, a disease is considered “rare” in the US if it effects less than 200,000 people, a much smaller group. There are over 6000 different rare diseases; 80% are genetic in nature, while others are the result of infections (bacterial or viral), allergies, or environmental factors. 50% of rare diseases touch children.

One such rare disease touched Shyloh, an infusion RN here at Infusion Solutions. When she was two years old, her father noticed a soft spot on her head that was concerning. They got it checked out, and Shyloh was subsequently diagnosed with Langerhans Cell Histiocytosis (LCH)–a 1 in 200,000 diagnosis.

LCH, like all histiocytic disorders, involves an abnormal increase in the number of immune cells called histiocytes. Normally these cells would help prevent and fight off infections, but in cases where there are too many, they turn against your body’s own tissues to form tumors or damage organs. In Shyloh’s case, her cells targeted the bones in her skull, ribs, jaw, and right shoulder.

Once diagnosed, Shyloh was treated by an oncologist at the Naval Hospital in San Diego. From the age of 2.5-5 years, she underwent two rounds of chemotherapy and radiation. She had two central lines placed, and had a plastic plate placed on the left side of her skull. She had to wear a bike helmet everyday to protect her head. She still has the helmet–it is decorated with stickers that she would get after her many doctor visits. Although her LCH did go into remission when she was 5, the damage to her facial bones later necessitated a great deal of oral surgery. She had complete reconstruction of her jaw when she was 13, and that process did not stop until she was 17. Braces, normally the biggest bane of high school youth, was just another of a long list of interventions that Shyloh had to endure.

Shyloh still lives with the effects of LCH today. Her jaw is still troublesome, and she gets migraine headaches from time to time. Her right arm is shorter than her left. She periodically looks at her labs to make sure that nothing is out of whack and that the disease is still in remission. But perhaps the biggest effect is that LCH inspired Shyloh to go into nursing, which is now her life’s passion. Because of her personal experiences with disease, she has a great deal of empathy for those who are suffering–no matter how rare or common. It is this rare perspective that makes Shyloh such an outstanding nurse, and we are happy she is on our team!

Please take a look at the video and support Rare Disease Day!


Becky Burns is an Island person.

As a child she would spend the school year in Seattle, but the day it let out, she and her family would go to their summer place on Orcas Island. There they could run wild and enjoy the unique freedoms that only Orcas could provide.

Orcas would be the first of many islands that Becky would inhabit during her life. At one point in her early twenties, she lived on a 3.5 acre island just off the coast of Orcas. She had no running water, no electricity, and no neighbors. It was just her and her gardens, a clean simple lifestyle that she would pursue throughout her life.

But Becky does have an entrepreneurial spirit, and eventually she earned enough money selling cakes ($1 profit!) that she got a ticket to Hawaii, ultimately settling in the Anahola Valley on the island of Kauai. There she started baking granola, and some forty years later, that is what she continues to do. If you have been to Hawaii, you have probably run across her awesome product; Anahola Granola is widely distributed throughout the islands from their bakery in Anahola.

In June of this year, Becky took a trip to Africa, and upon return noticed a pain in her stomach. Thinking she had picked up a parasite while swimming, she consulted her local healthcare provider for confirmation. Unfortunately, her self-diagnosis was incorrect; Becky instead was feeling the first symptoms of Non-Hodgkins Lymphoma. She took swift and immediate action, and began a chemotherapy regiment at a well-known cancer center in Seattle. They came up with a plan for her to receive 6 R-CHOP chemotherapy sessions through a PICC line, each 21 days apart. Indicative of her spirit, Becky chose to embrace the chemotherapy entering her body, thinking of it like sunlight glinting off the surface of water. Quite island-esque.

She travels to Seattle to receive these R-CHOP infusions, and in between Becky was in need of weekly dressing changes on her PICC site. Since Becky is now 65 and a Medicare beneficiary, the only place she could go locally to get that done was the hospital. Unfortunately, after a couple of dressing changes, Becky noticed bumps and blisters on her skin, and her arm was itchy and raw which kept her up at night. The sutures that held the PICC line in place then began to pus, and Becky was admitted into the hospital to receive IV antibiotics to combat this newly acquired infection. This was literally the first time she had any sort of antibiotic therapy in her life.

The last thing that a person battling cancer needs is to be admitted to the hospital with an infection on their PICC site. Oncology patients are under heavy medical loads and as a result of chemotherapy their immune systems are often suppressed, making them quite vulnerable to other health-care acquired infections. Fortunately she avoided that further complication; they pulled the PICC line, put in a new one, and she was on her way.

After her discharge Becky decided to take a different course, so when the next dressing change was due she showed up at our facility to get it done. She came to Infusion Solutions despite having to pay 100% out of pocket due to Medicare’s lack of coverage for home infusion services. And it was here that a remarkable discovery was made by one of our infusion nurses—Becky was allergic to the chloraprep cleansing solution that is commonly used on PICC sites. We began using a simple iodine and alcohol-based option instead, and in time her issues with the PICC site resolved completely!
Our nurses took the time to figure out the one simple thing that had been overlooked by all of her other providers, and for that Becky is quite grateful. We shared what we discovered with her oncology team down in Seattle, so their dressing changes are now a non-issue as well. It is the small things that sometimes matter the most, and this small collaborative gesture went a long way towards a happier, healthier patient.

Fighting cancer is obviously a big deal. Getting a routine dressing change should not be. Medicare should cover the cost of our services for Becky, but they don’t. Instead, Medicare forced Becky to the hospital, which is the most expensive place to go. Medicare covered those unsuccessful dressing changes, the resulting hospital stay, and the placement of a new PICC line, passing that bill onto the taxpayers who support the Medicare program.

Becky is now on her last round of chemotherapy, and with any luck, she will be discharged from our service in a couple of weeks. Her prognosis is good, with an 80% survival rate. If all goes well, Becky will be cancer-free and back to her Hawaiian Island before Thanksgiving. I can’t think of anything an island girl would appreciate more.

We at Infusion Solutions are grateful to have played this small role in Becky’s recovery and we wish her the best of luck as she returns to full health. We can’t wait to see her again at her Anahola bakery next time we are on her island. Aloha!

Infusion Solutions now contracted with United Healthcare

As of June 15th, 2015 Infusion Solutions is now contracted with United Healthcare and all its affiliates!

This is outstanding news, as it opens up our home infusion services to a large bank of patients who were previously out-of-network. They were thus exposed to higher co-pays, or were denied coverage altogether. Having access to the cost savings associated with home infusion is a great win-win-win for patients, providers, and insurers alike!

United Healthcare was the last of the major insurance companies to contract with Infusion Solutions. We are now up and running with virtually all private and public health insurers, so there are virtually no gaps in coverage for our services, no matter what insurance the patient may have.

We look forward to serving patients with United Healthcare–please call us if we can be of any help!


What is TPN?

TPN stands for Total Parenteral Nutrition.  What does that mean?  Healthy individuals get their nutrition via the digestive tract, or the “enteral” route.  Thus, “parenteral” means that a route other than the digestive tract is used to obtain nutrition.  TPN is ordered for patients who, for whatever reason, cannot obtain adequate nutrition through their digestive tract.  This could be because of a blockage or a leak in the digestive tract.  Some patients have absorption issues as well, perhaps due to short bowel syndrome.  In short, when the digestive tract is not functional, TPN is necessary for patients to maintain adequate nutrition.

TPN is administered into a vein, generally through a PICC (peripherally inserted central catheter) line, but can also be administered through a central line or port-a-cath.  Patients may be on TPN for many weeks or months until their issues resolve.  Throughout the course of therapy, patients may or may not be able to ingest anything orally; whatever the case, they will not get any substantive nutrition via the oral route.


Because patients are not getting any other true form of nutrition, the TPN formula needs to contain all of the essential nutrients a body needs to be healthy.  This includes proteins, carbohydrates, fats, electrolytes, vitamins, and minerals.  There are standard formulations that are available, and these are often what are used by large hospital systems.  Infusion Solutions, however, batches each TPN formula to meet the individual dietary needs of the patient.  This leads to optimal nutrition and a better chance of restoring health.

TPN bag

The TPN formula is monitored by the Infusion Solutions team, including pharmacists, nurses, and dieticians.  The formula can be adjusted as necessary based on lab markers and the progress of the disease state.  The rate of TPN administration can also be changed under some circumstances.  Generally, patients are initially started on a continuous cycle and are given their TPN over a 24 hour period.  As patients progress, it may be possible to move to an 18, 15, or even a 12-hour infusion cycle.  This can certainly improve the quality of life for those patients managing this infusion at home.

The TPN itself comes in a 2-3 liter bag, and most patients infuse one bag per day.  The bag itself is connected to a portable infusion pump that has been pre-programmed by the pharmacy team to deliver the TPN over a specified amount of time.  The whole system fits nicely into a small backpack that can be worn by the patient or hung nearby throughout the infusion.  As with all home infusion therapies, the intent is for the patient to be as mobile as he or she would like to accommodate their lifestyle.

tpn backpack

All therapies come with some inherent risk, and TPN is no different.  Caution must be taken to ensure that the PICC line and insertion site remain clean and free of infection.  Glucose abnormalities (hyper- or hypoglycemia) and liver dysfunction can also be a concern.  Patients on long-term TPN may be at risk for gall bladder inflammation and refeeding syndrome.  Essentially, there are issues that can arise when the digestive tract is not being used for prolonged periods of time, and so care is taken to mitigate or avoid these known complications.

Infusion Solutions has built a well-deserved reputation as this region’s foremost provider of TPN and other nutritional therapies.  If you have additional questions related to TPN or any other home infusion, please call our Bellingham office at 360-933-4892.  Additional resources can be found on our website:


Help the Home Infusion Site of Care Act become a LAW!

Help the Home Infusion Site of Care Act become a LAW!

The cost of healthcare continues to be a hotly debated topic. In this current climate of reform and cost-containment, it may come as a surprise to you that there’s an easy fix within Medicare that will help save precious healthcare dollars and improve care. It is called the Home Infusion Site of Care Act, and it is awaiting action from your Congress.

While physicians and patients generally prefer that intravenous medications be delivered at home, a glitch in Medicare is forcing patients to get their treatments in a hospital or nursing home setting. This means, for example, that a Medicare patient being treated for an infection with an IV drip must get that therapy in a far more expensive institutional setting rather than the comfort and safety of his or her own home. Even more concerning is the fact that because infusion therapy dispenses medication through a needle or catheter, patients treated in hospitals run an increased risk of attaining life-threatening infections such as MRSA that are acquired more readily in institutional settings. While studies show that hospitals and skilled nursing homes do everything possible to prevent infections, patients at home are clearly at far less risk.

The Medicare fee-for-service program stands virtually alone among insurers in the United States in not fully recognizing the clinical and cost benefits of providing infusion drug therapy to patients in their homes. While Medicare covers infusion therapy in hospitals, skilled nursing facilities, hospital outpatient departments, and physician offices, it does not adequately cover infusion therapy furnished in patients’ homes.

Lack of Medicare home infusion coverage is not good for anybody–not Medicare, not the patient, and not the taxpayer. For over 30 years, home infusion therapy has been the standard of care within the private sector. Patients prescribed IV therapy and covered by private health plans have full access to infusion therapy delivered at their home. Ironically, these same patients lose this coverage when they enroll in Medicare. Medicare supplement plans are also of no value to infusion patients, as they use Medicare guidelines to determine what out-of-pocket costs they will cover. If Medicare says no, supplemental plans simply follow suit.

Although Medicare pays for certain infusion drugs provided in the home, most Medicare beneficiaries do not have true access to home infusion therapy due to gaps in coverage for the medically necessary services, supplies, and equipment used to actually provide the therapy. Closing the gaps in coverage would align the Medicare program with virtually all private payers, most Medicare Advantage plans, Tricare, and most state Medicaid programs.

So long as the Centers for Medicare & Medicaid Services and Congress allow this waste to continue, American taxpayers will continue to foot the bill for Medicare patients to endure often lengthy, and more costly, stays in hospitals or skilled-nursing facilities. Avalere, a respected health care policy firm, recently released a report that found providing anti-infective therapy in the home setting could result in a Medicare savings of approximately 17% when compared with furnishing the same therapy in skilled nursing facilities, hospital outpatient departments, and physician offices. This equates to millions of dollars annually of unnecessary spending, and these savings, if anything, are underestimated.

For Medicare to truly abide by its mission to serve our elderly and disabled, Congress should enact the Medicare Home Infusion Site of Care Act, which would give physicians and Medicare beneficiaries the option to prescribe and receive infusion therapy in the most cost-effective setting at a savings to Medicare.

Why should Medicare continue to deny beneficiaries access to safe, high quality, cost-effective infusion therapy at the home? The value of home infusion therapy is undeniable, and when it comes to healing, the age-old adage rings true: “There’s no place like home.”


Click on the bill to contact your members of Congress to show your support for home infusion benefits for Medicare patients!  It is the right thing to do!

Help the Home Infusion Site of Care Act become a LAW!

Help the Home Infusion Site of Care Act become a LAW!