WHY OUTCOMES DATA MATTER

The mandate of medical reform is clear: providers are tasked with providing better outcomes for patients at lower costs, all while maintaining a high degree of patient satisfaction. Home infusion companies are ideally suited to meet all three of these medical reform measures.

At Infusion Solutions, we proudly share our outcomes data and patient feedback with the public. We have been tracking our progress since our inception in 2010, and continually strive to improve our workflow to exceed our key benchmarks. The results printed below are not the only indicators that we track, but are the standardized indicators that are deemed most important by our industry, our referral partners, and the payers that we contract with to provide care. We are especially proud of our patient satisfaction data, as it is our mission to improve the lives of the patients we serve.

Sharing these outcomes is important for several reasons. First, it allows patients to make educated decisions related to the care that they receive. Second, it gives our referral partners the data they need to continue to trust in our ability to serve their population. And last, it allows the payers to see the value in home infusion, and thus continue to cover these services for their beneficiaries.

The onus is on each agency providing medical care to track and monitor standardized outcomes that matter across the entire spectrum of care. Infusion Solutions is committed to this task and will continue to make these data available for anyone who has an interest in our work. Collaboratively, we seek to do our part to improve patient care across the entire continuum.

INDICATOR:

Patient Satisfaction (n=175), based on willingness to refer Infusion Solutions to family or friends

Overall patient satisfaction of 97%
100%
INDICATOR:

Overall Referral Source Satisfaction (n=66), based on our customer service rating scale from 0-5

Average score of 4.84 out of 5
97%
INDICATOR:

Access Device Occlusions requiring alteplase or de-clotting therapy

Goal <5 – Met
2.55

per 1000 catheter days

INDICATOR:

Confirmed Access Device Related Blood Stream Infections

Goal <1 – Met
0.066

per 1000 catheter days

INDICATOR:

Unplanned Hospitalizations related to diagnosis or infusion therapy

Goal < 2 – Met
0.88

per 1000 census days

 

 

 

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