Patient Satisfaction Surveys

There is an old story (adapted from Ryan, 1977) that illustrates how one can approach what we call “work”.  It goes like this:

Three men are found smashing boulders with iron hammers.  When asked what they are doing, the first man says, “Breaking big rocks into little rocks.” The second man says, “Feeding my family.” The third man says, “Building a cathedral.”

Clearly, the third man has found meaning in his work.  There is a sense that he is part of something bigger and greater, and that his contributions are moving toward that purpose.  Here at Infusion Solutions, we are fortunate to have the opportunity to engage in such work on a daily basis.  We take on patients with a wide variety of conditions, provide high quality pharmacy and nursing care, and if all goes well, they get better and move on with their lives.  It is a very rewarding sequence of events.

One way that we get feedback on our service is through patient satisfaction surveys.  Upon the completion of care, patients are asked to voluntarily fill out our survey to provide their perspectives.  This is always illuminating and helps us make any necessary improvements so that we continue to fine tune our processes and procedures.  Of course many patients provide very positive feedback, which helps fuel the inspiration we need to continue doing what we are doing.

Below are a few examples of some of the comments we receive on our patient satisfaction surveys.

“Your care and service were outstanding.  The nurses made every effort for my comfort.  You were quick to respond to my phone calls and questions.  I appreciate such efficiency.  Thank you!”   L.F., Bellingham

“The Infusion Solutions staff was very knowledgeable.  They treated my son with respect and gave him the best care a mother could want for her child.  I would recommend Infusion Solutions and the staff to anyone I know who might need their  services. ”             K.M., Bellingham

“They are very caring and professional people.  I enjoyed this stressful experience because of their kindness and information.”              L.J., Bellingham

This is just a small sampling of some of the great feedback that we get from patients.  It is because of comments like this that we get up and come to work every day.  We aren’t building a cathedral, but we are improving lives, and that feels great.

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